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InterContinental Perth City Centre

The Hotel Project

The InterContinental Perth City Centre was the first InterContinental Hotel launched in Perth. A 240-room property designed by Woods Bagot with interiors by Chada which combined distinctly West Australian details with global design and hospitality experiences.

Swisstrade was appointed to the project to source and supply high quality and unique OS&E packages for guest rooms and bathrooms to compliment the elegant residential feel of the classic rooms, studios and penthouses.

JVD was specified as the preferred brand for this luxury hotel project, and Swisstrade as their exclusive partner in the region was able to provide a true consolidated equipment and appliance package. Lifestyle Accessories aligned to the hotels brand identity were also provisioned as part of the overall solution.

The Challenges

Presenting unique products to Intercontinental Perth City Centre that would create a lasting brand impression on hotel guests, required Swisstrade to explore and assess options from various different sources.

Ensuring that the availability of products through the supply chain was aligned with operational requirements was paramount in recommendations provided for OS&E. Just as importantly the ongoing management and maintenance of products needed to be streamlined.

As former hoteliers and marketers in our own right, Swisstrade has an understanding of the operating realities of each department in a hotel. This means we were able to add valuable industry insight and experience to deliver the desired outcome for owners, saving time for those involved in the project.

The Solution

The project stakeholders for InterContinental Perth City Centre recognised the intrinsic value that could be added through OS&E, to create a guest room experience that embraced the essence of the local area as well as IHG’s globally recognised standards.

Subsequently two complete packages were presented and selected:

Equipment and Appliances

Guest rooms were fitted out with high quality, durable and design-led items for guest rooms including JVD mini bars and safes as well as a range of small appliances which added an immediate sense of elegance, longevity and brand consistency.

Lifestyle Accessories

Customised bathroom lifestyle accessories from Absolute Lifestyles were pivotal in the package to convey Intercontinental brand standards and create a clear sense of luxury.

Guest room tissue boxes covers, soap dishes, amenity trays and waste bins all designed to make even the most practical elements of the guest room tasteful and appealing.

Eye-catching design elements such as tortoise shell resin finish on the soap dish, tissue box cover and amenity tray, were selected to showcase products in a luxurious, unique and sophisticated way.

A stand-out touch-point featured was a set of customized metal and leather Intercontinental bookends designed to enhance the classic residential feel of the guest rooms.

InterContinental Perth City Centre OS&E packages delivered increased asset value to owners and investors, effectively boosting revenue and property ratings through guest satisfaction.

The Outcome

Guest reviews below (from TripAdvisor) express the high-level of satisfaction following the launch of the hotel. Reviews of this nature are the ultimate indicator of how successful the hotel has been in enhancing the guest room experience.

"We stayed overnight in this beautifully restored hotel. Absolutely loved the decor and the attention to detail. Really impressed that each room and throughout the hotel there is original artworks, paintings and sculptures. Not your average decorating." ~ Oct 2017

"What a room WOW so well appointed, so much space. I have travelled a lot, and this has the largest walk in robe that I have ever come across in my years of globetrotting. Unfortunately I stayed only one night and took one out fit. The bathroom was enormous and well thought out as was the mini bar and Tea/Coffee area. I will return again." ~ Mar 2017

"Our room was tastefully decorated and the amenities very well thought out. The bed was Oh so amazingly comfortable! I think they would have noticed me trying to get the mattress out through the foyer when leaving so I had to leave it in the room unfortunately." ~ Jan 2019

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Guest Bathroom Dispensers

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Duvets / Quilts