Not Receiving Your Login Verification Code?

If your Swisstrade login verification code isn’t arriving in your inbox, it may be getting caught by your organisation’s email security settings.

The steps below can help get you back into your account quickly. Start with the simple checks first. If the email still doesn’t arrive, we’ve included instructions you can pass directly to your IT team.

First, try these quick checks

1. Check your Junk or Spam folders

Automated verification emails can occasionally be filtered into Junk or Spam, even when they’re from a legitimate sender.

If you find the Swisstrade verification email there, mark it as Not Junk to help future codes reach your inbox.

2. Add the sender to your Safe Senders list

For Microsoft Outlook / Microsoft 365:

1. Open Settings
2. Go to Mail → Junk email
3. Under Safe senders and domains, add info@swisstrade.com.au

If you already have a verification email in your Junk folder, you can also right-click the email and select Not Junk.

3. Add the sender to your contacts

Save info@swisstrade.com.au as a contact in Outlook. This can help prevent future verification emails from being incorrectly filtered.

4. Still not receiving your code?

If you’ve completed the steps above and your verification email still isn’t arriving, your organisation’s email security settings may be blocking it before it reaches your inbox.

In this case, please share the instructions below with your IT team.

Information for your IT team

To ensure Swisstrade login verification emails are delivered successfully, please allow the following sender within your organisation’s email security environment:

Sender: info@swisstrade.com.au
Sending domain: swisstrade.com.au

Please ensure the sender/domain is not being blocked or quarantined by your organisation’s email security or spam filtering.

If your organisation uses a third-party email security platform, such as Mimecast, Proofpoint or Barracuda, the sender/domain may also need to be allowed there.

If emails are still not being received, please check your message trace and email authentication results for mail from swisstrade.com.au.

Still having trouble?

Please contact our team and we’ll be happy to assist.