Shipping policy
Processing Time
Orders are typically processed within 1–2 business days (excluding weekends, public holidays and office closure periods) after your order has been received.
You will receive another notification once your order has been shipped.
Shipping Charges & Delivery Estimates
Shipping charges are calculated based on the products ordered and the delivery location. Where available, shipping charges will be displayed at checkout.
Free shipping applies once the minimum order value for your postcode has been reached, excluding products that require a separate shipping quotation.
Some products, including bulky or oversized items, require a separate shipping quotation. Shipping for these items will be calculated and invoiced separately, and they are not eligible for free shipping.
Additional delivery charges may apply where specialised delivery services, such as tailgate delivery or hand unloading, are required. Where applicable, these charges will be advised prior to dispatch.
Delivery times are estimates only and may vary depending on your location, product availability and the shipping method selected. Standard shipping for stocked products generally takes 2–14 business days.
Dropship products are shipped directly from our supply partners and may have different lead times. Estimated delivery timeframes are displayed on the product page, at checkout and within your order confirmation email.
Orders containing products from multiple warehouses or supply partners may be delivered in separate shipments.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking information so you can monitor the progress of your delivery.
Shipping Locations
We ship Australia-wide.
Delivery to remote or regional locations may take longer than standard delivery estimates.
Delays
While we aim to dispatch and deliver orders promptly, delays may occasionally occur due to high demand, courier delays or other circumstances outside our control.
Damaged, Incorrect or Missing Deliveries
Please inspect your order upon delivery.
If your order arrives damaged, contains incorrect items or goods are missing, please notify Swisstrade within 10 days of delivery. Where applicable, please include photographs to assist with our assessment.
For more information, please refer to our Returns Policy.
Questions
If you have any questions about your order or shipping, please contact us on 02 9979 1500 or info@swisstrade.com.au